Frequently Asked Questions

Available delivery options and estimated delivery times are displayed during checkout. Depending on your location and the options available for your order, standard and next-day delivery may be offered.

Please check the delivery information at checkout before completing your purchase. Next-day delivery may depend on the order being placed before the applicable cut-off time, stock availability and the delivery address.

Free delivery may be available on qualifying orders when a minimum-spend promotion is running. Check the offer details on our website and review the delivery options shown at checkout to see whether your order qualifies.

Tracking is available on eligible special-delivery options, including next-day delivery, where a tracking service is provided. Tracking is not included with standard delivery according to our current delivery information.

If your order has a tracking number, use the link or instructions supplied with your dispatch confirmation. If you need help locating your tracking details, contact our support team.

International delivery availability depends on the destination and the items ordered. Please check whether your country is available at checkout before placing an order. Additional delivery charges, customs requirements or import restrictions may apply.

If your destination is not listed, contact us before ordering to ask whether delivery is available.

If you miss a delivery, follow the instructions provided by the delivery carrier to arrange redelivery or collection, where available.

Please double-check your delivery address and contact details before paying. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made after dispatch. Additional carrier charges or delays may apply.

If you need to cancel an order or change an item or delivery detail, contact us as soon as possible and include your order number. We will check whether the requested change is possible.

Changes and cancellations may not be possible once an order has been processed or dispatched. Your statutory consumer rights, where applicable, are not affected by this guidance.

An out-of-stock item is not currently available to purchase for immediate fulfilment. A back-order item is one that may be ordered before new stock becomes available, where we have enabled that option.

Please check the product page for availability information and any estimated timeframe. If no timeframe is shown, contact us before ordering for clarification.

Our listed payment methods include credit and debit cards from major payment networks, including Visa, Mastercard, Discover and American Express, where supported by checkout.

Direct bank transfer may also be offered. If you select bank transfer, payment must clear before the order is sent. The payment methods available for your purchase are those displayed during checkout.

If there is a problem with an order, please contact our support team with your order number and a description of the issue. We will review the circumstances and explain the available next steps.

Food and liquid items may be subject to hygiene and product-safety restrictions on returns. This does not remove any rights you may have under applicable consumer law, including where goods are faulty, damaged or not as described. Please contact us for guidance before sending any item back.

Contact our team with your order number, the reason for your request and any relevant details or photographs. We will review the request and advise you on the next steps.

Our general policy does not offer refunds on food and liquid items except where required by applicable law or otherwise agreed. For merchandise, please contact us for assistance. Refund eligibility depends on the circumstances and your statutory rights.

Visit our shop and product pages for current product descriptions and availability. Check our website regularly for new listings and announcements.

For a question about a specific item, contact our team and include the product name so we can direct your enquiry to the relevant information.

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We aim to provide carefully selected products and clear product information. We take care in our sourcing, manufacturing and packaging processes and strive to maintain appropriate quality standards.

Product ingredients, materials, specifications and instructions can vary by item. Please read the relevant product page and packaging carefully. If you have a question about a particular product, contact us before purchasing.